4.0
This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI.
Hubbard not only champions the belief that anything can be measured, he gives you the means (the understanding of how) to get it done.
Categories:
Language:
English
Length:
287 pages
Author:
Douglas W. Hubbard
