4.0
This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI.
An excellent read. It could be summed up as a basic statistics for business book, although it definitely goes beyond that in many aspects.
Categories:
Language:
English
Length:
287 pages
Author:
Douglas W. Hubbard
